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At Souq Pulse, we are committed to delivering your orders as quickly and efficiently as possible. Please take a moment to review our shipping policy below.

Shipping Timeframe

We aim to process and ship all orders within 3 to 5 business days. Delivery is available all over United Arab Emirates

Shipping Charges

Shipping charges may vary depending on the size, weight, and location of the order. Any applicable charges will be displayed at checkout before you complete your purchase.

Order Tracking

Once your order has been shipped, you will receive a confirmation message along with tracking details (if applicable) to monitor the delivery status of your parcel.

Delivery Areas

We deliver to all major cities and towns across United Arab Emirates. If you're unsure whether your area is serviceable, feel free to reach out to us for confirmation.

Contact Us

If you have any questions or concerns about your order or shipping details, please don’t hesitate to contact us:

• 📧 Email: saifihyder@gmail.com
  

Thank you for shopping with Souq Pulse– your satisfaction is our priority!

At Souq Pulse, your satisfaction is our top priority. If you’re not completely happy with your purchase, we’re here to help!

Return Window

We gladly accept returns within 7 days of receiving your order.

Eligibility for Returns

To be eligible for a return:

• The item must be unused and in its original condition.
• It must be returned in the original packaging.
• Proof of purchase (order number or receipt) is required.

Non-Returnable Items

Certain items may not be eligible for return due to hygiene or safety reasons (e.g., opened food products, personal care items, etc.). Please contact us for clarification if needed.

Return Process

Contact our customer service team within 7 days of receiving your item.

Provide your order number and reason for the return.

We will guide you through the return procedure.

Shipping Costs

Return shipping costs are the responsibility of the customer unless the item was received damaged or incorrect.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed promptly via your original method of payment or as store credit.

Contact Us

• 📧 Email: saifihyder@gmail.com

Thank you for choosing Souq Pulse – we’re here to make your shopping experience as smooth and secure as possible!